Dear Vectech Team,

I hope this message finds you well.

My name is Felipe Westermeyer and I am contacting you from Chile. We are currently experiencing a failure in one of our AC traction controllers and would like your assistance in obtaining a replacement or compatible unit.

The specifications of the controller are as follows:

- Brand: ACTER
- Model: ACT48C450P00
- Voltage: 48V
- Serial Number: 1362582BB-786
- Manufacturer: Vectech Co., Ltd. Korea

We kindly ask if you can provide:
1. Availability and quotation for a new or compatible replacement.
2. Estimated lead time and shipping options to Santiago, Chile.
3. Warranty terms (if applicable).
4. Information on authorized resellers or service centers in our region (if available).

Please let us know if you need any further photos or details of the damaged unit. We are open to purchasing either new or refurbished equipment depending on availability.

Thank you in advance for your support.

Best regards,